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Shayona maintains the internet portal, a clothing online store. The offering on this site is only directed at end users of legal age. Goods will only be sold in normal household quantities. These terms and conditions find application in all contracts which members enter into via as well as all general business relationships between DPL and its customers. Shayona does not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays.


As part of the registration as a customer of Shayona, you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. You are obliged to treat your login Id and password and any other access data confidential and protected from access by unauthorized third parties. Shayona reserves the right to refuse registration without giving reasons.

You indemnify Shayona completely of any claim by third parties on first demand. By transmitting the contents to Shayona, you grant Shayona all exclusive rights of use over time, space and content without restriction, including transfer to a third party, which Shayona requires for publication and dissemination, even in part, to Shayona. Shayona is entitled to store or release content and reserves the right of cancellation, reduction, modification or correction of such content.

You may not use Shayona outside the intended frame to disrupt or manipulate particular technical processes. Interventions with the intention to seek unjustified advantage to the detriment of Shayona or other members will result in the immediate loss of the right to purchase on Shayona and the revocation of the customer’s account as a consequence.

You are only permitted to register and use one membership account at a time. Multiple registrations will be deleted by Shayona.

In the password protected area on Shayona, you can access your recently shipped and/or completed orders. In this area, you can also change, administer and save your own data and potential subscriptions of newsletters.

Shayona reserves the right to issue a warning, to terminate your membership or to modify or delete content you have submitted if you violate any of the provisions. Any claims for damages by Shayona remain unaffected.


At the conclusion of contracts on Shayona, your contractual partner is solely Shayona.

Shayona is operated in English; Shayona contracts are concluded exclusively in English.

By submitting an order by clicking "order or buy now" you make a binding contract offer. After submitting your order, you will receive a confirmation email from Shayona. The confirmation email does not constitute acceptance of the contract. The declaration of acceptance of the contract consists of the shipping of the goods. When ordering multiple items, the acceptance of the contract applies only to goods actually shipped.

In cases where prices are displayed incorrectly on Shayona due to technical errors, Shayona is entitled to the action for nullification. The burden of proof regarding an error lies with Shayona Payments already made will be refunded immediately.


For orders on Shayona the prices which are listed at the time of your order on the product page apply. These prices are exclusive of taxes and the final price (inclusive of taxes) are showed in the shopping cart page.

For returns of products, contact the Shayona customer support or via our contact form at


Shayona provides the payment methods credit card, debit card and net banking payment in advance, Bank Transfer. Shayona reserves the right to exclude any payment methods for individual goods and to refer to the other payment methods. Shayona accepts various credit cards, e.g. Visa, American Express, Mastercard and more.


The following provisions apply to all coupons and wallet offers of Shayona. The vouchers include specifically the vouchers as a result of the purchase of an invited friend of Shayona and vouchers individually assigned to individual customers at Shayona.

Vouchers are only valid for the period announced at issue or a maximum of 180 days from the time of issuance. An extension or a transfer to another user/ customer is not possible. Vouchers are non-transferable.

Vouchers cannot be deducted from shipping costs, if applicable. Should the price of your order exceed the balance in a voucher, you can compensate the difference through the payment methods available.

Shayona reserves the right to accept only one coupon per order. Vouchers are not paid in cash or earn interest.

Vouchers will not be refunded, should you return the goods wholly or partly, or if goods can only be delivered in part (unless these returns are due to negligence on the part of Shayona in which case the entire voucher will be re- added to the account). Lost or, in particular, stolen vouchers will not be refunded. Shayona assumes no liability for lost vouchers.

Shayona reserves the right to provide alternative payment methods in accordance with point 6.1, and to refuse delivery and/or to terminate customer accounts should there be a reasonable suspicion of abuse in connection with the use of vouchers.


Delivery will only be given to the shipping address provided by you. It is your responsibility that it is possible to ship to the address during normal working hours.

Shayona ships according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products, the timelines are longer due to the availability of products.

Shayona does not assume any sourcing risk especially with reference to a purchase by description. Shayona is only obliged to ship from existing stock or from stock ordered from suppliers.

In some cases, Shayona will ship from its own production.

In cases of force majeure, shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy or resource scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which Shayona cannot be held responsible. Starting and ending point of such shipping impediments will be communicated immediately by Shayona.

Shayona reserves the right to cancel the contract should delivery fail three times through fault of customer. Payments already made will be refunded or store credit will be given depending on the scenario.

Shayona asks you to immediately inform the deliverer and Shayona as soon as possible about obvious transport damage. Doing so has no influence on your warranty rights, but will help Shayona to make its own claims against the supplier.

All delivery times mentioned are applicable after confirmation of order from us. All order confirmations must be completed within 72 hours. After this time period, if an order is not confirmed by a customer, it is up to the discretion of Shayona to cancel the order. For returns policies, please check our section on Delivery and Returns.

Ownership of the goods is transferred to the member upon full payment.


Shayona is liable only for intent and gross negligence unless there are fraudulently concealed damages, damages for loss of life, limb or health or damage arising from any infringement of essential contractual obligations. The same applies to violations by Shayona's agents.


The satisfaction of our members is close to our hearts. Therefore we endeavour to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email:


The website includes hyperlinks to other Internet sites. Shayona has no control over the content of these sites, nor does it endorses them and is not responsible for their content. Once Shayona becomes aware of the illegal content, Shayona will remove the corresponding links from


As part of your registration as a customer on, you will be asked to provide personal data. This is data which is required by Shayona to process the contracts concluded on All personal data is confidential and will be treated by Shayona in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions Shayona uses the latest encryption techniques through our payment gateways.

The privacy policy of Shayona can be found under


All rights to use imagery on lie with Shayona or our partners. The use of the material - in whatever form - is prohibited unless explicit permission from Shayona has been granted.


Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. (Any type of voucher used in these orders shall be pushed back into the user's account in case of cancellation by Company).

As part of usual business practice, if we receive a cancellation notice and the order has not been dispatched by us, we shall cancel the order and refund the entire amount. The company holds discretionary right to refund the amount as customer points/check or bank refund. In the event of cancellation of the order by the customer, Company holds the right to not refund the voucher, if any used against such order.


Should any provision of this agreement be legally void, this does not invalidate the whole contract? Instead, the invalid provision shall be replaced with an effective provision with the same economic purpose. The same applies to possible gaps in this contract.

Shayona reserves the right to amend these terms and conditions for future business. Excluded from this are unreasonable changes, especially pertaining to essential contract elements, such as the main benefits owed, which would be the subject of a contract modification.

Shayona will notify you of changes to the Terms and Conditions in a timely fashion. Notification of changes will include a reference to the possibility and the period of objection and the significance or consequences of the omission of contradiction. If you do not contradict the validity of the amended Terms and Conditions within two weeks of the day following the receipt of the notification of a change to you, the amended terms and conditions shall be deemed accepted by you.